Service Desk Roadmap & Planning Associate Consultant


Job Location: Prague

As an Associate Consultant for Service Desk Roadmap & Planning you will be accountable for the implementation of strategic initiatives, continual improvements and overall organizational support for the whole of Service Desk organization. You will be responsible of drive Service Desk departmental goals and Service Desk wide implementation of strategic improvements.

• Serve as a change leader, innovate and have an appreciation for thinking outside of the box, questioning the status quo, and striving to find efficiencies in all work
• Drive strategic initiatives and continuous improvements in cooperation with all relevant teams within / outside Service Desk
• Provide accurate status on deliverables
• Give well-informed advice and take steps to ensure that it is properly understood and appropriately exploited to enhance effectiveness of significant activities
• Coordinate with controlling on annual budgeting, forecasting, and justification of budget variances
• Generate presentation, documents and organizational communication
• Coordinate cross Service Desk ad hoc management tasks

• University Degree
• At least 5 years of Service Desk experience
• Experience in cross-divisional cooperation
• Proven ability to manage senior and or executive level stakeholders; clearly understands stakeholder interests and concerns and initiates procedures to improve relations and communications between stakeholders.
• ITIL and ITS process knowledge
• Strong written and verbal communication skills; builds credibility, trust and long term relationships with key parties
• Experience in cooperation with multicultural teams
• Experience in driving improvement plans and strategic initiatives
• Excellent presentation skills
• Ability to work independently, self-motivated and proactive
• Experience with Service Desk and service management is an advantage

• Great opportunity to join the Most International Logistics Company of the World
• Great Team of IT Professionals with Global Working Exposure
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch and FlexiPass vouchers fully covered by DHL
• On-going professional and technical trainings and certifications
• Modern offices
• Pension plan contribution
• Multisport card
• Employee Referral Program
• Company sponsorship of various sports and social clubs
• Smart casual dress code


Lukáš Mandžikievič
Lukáš Mandžikievič
Recruitment Lead
DHL IT Services a.s.

V DHL ITS jsem zodpovědný za nábor seniorních pozic a také pozic v oddělení Digital Lab, zabývám se také dalšími úzce specializovanými pozicemi.

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