Senior System Support Specialist - Skype


Would you like to be part of DHL IT Services?
Our global Unified Communications & Collaboration Operations team is looking for a new team member.

About the role:

• As a member of the Unified Communications & Collaboration Operations team you will maintain, develop, and support a very large global Skype for Business environment (200 000+ users) with associated appliances and endpoints.
• Every day activities will include technical support (incidents), operational tasks such as monitoring, disaster recovery and high availability testing, server patching, and other related technical and administrative tasks to ensure the platform is healthy and performing to expectations.
• You will also be encouraged to develop tools (such as Microsoft Powershell scripts) to minimize repetitive tasks, and learn and expand your capabilities to other technologies directly related to Skype for Business.

Your work:

The technologies involved:
• Skype for Business server and client as well as related Microsoft technologies
• Microsoft Teams
• Audiocodes gateways (SBA, SBCs), ARM
• IP phones – Audiocodes, Polycom VVX, Trio, and Group Series
• RPRM, and others

You should have:

• Adequate experience with technologies above
• SIP protocol and analysis of SIP traces, VoIP protocols
• TCP/IP basics, ability to make and analyze network monitor traces, understanding of basic networking protocols
• Attitude to learn new things

Nice to have:

• Skype for Business - servers and clients
• Microsoft background: Windows Server, Active Directory, SCOM
• Scripting and coding (e.g. PowerShell)
• Skype for Business or Microsoft Teams enterprise voice and voice routing
• Polycom and Audiocodes Skype for Business or Microsoft Teams desk phones
• Audiocodes products
• Zoom

What we offer:

• Great team of IT professionals and possibility of technical development
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• Pension plan contribution
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……


Marie Nunhardtová
Marie Nunhardtová
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědná za nábor pro oddělení Production Services. Především se jedná o role Application Specialist, Support Specialist a Network Engineer.

Víte o někom, kdo by měl o pozici zájem? Sdílejte!