Senior Consultant - Solution Support


IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL), the world's leading mail and logistics Group.

IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices in North, Central and South America, Europe and Asia.

In this role, you will be responsible for co-definition and implementation of strategic initiatives & projects, continual improvements and overall service maturity for the DSC Solution Support organization. This role plays an essential role in delivering Strategy 2025 within the DSC Solution Support domain. Additionally, this role may be leading a take-on of a new global service across the globe.

Your responsibilities:

- Co-develops domain strategy, policies, procedures and best practices
- Implements and/or oversees strategic initiatives and continual improvements in cooperation with relevant teams within/outside Solution Support
- Drives continuous operational improvements across the domain incl. tools and processes improvements and standardizations
- Coordinates internal projects and ad-hoc tasks across domain
- Owns and maintains departmental information repository
- Management of new services onboardings into the global DSC Solution Support domain

Your skills:

- At least 10 years of relevant IT experience
- ITIL and ITS process knowledge
- Project management experience
- Strong communication, organizational and presentation skills
- Ability to work independently, self-motivation and self-management
- Experience with application support and service management
- Results oriented personality
- Strong team player
- Able to work under pressure
- Strategic thinking
- Fluent English (written and spoken)

We offer:

- Great team of professionals and possibility of development
- Modern offices in Chodov next to metro station
- Permanent contract
- Car or car allowance
- CAFETERIA employee benefit program with wide selection of benefits from Edenred
- Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
- Pension Plan contribution, Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……


Miroslav Flaška
Miroslav Flaška
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědný za kompletní nábor pro oddělení Solution Delivery,  které zastřešuje například software development, projektový management, technické konzultace nebo systémovou integraci a konfiguraci a za nábor pro oddělení Information Security. Především obsazuji pozice, Architect, Software Engineer, Test Engineer, Project Manager, Consultant a Information Security Engineer.

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