Senior Consultant – Digital Platforms (Salesforce)


About the role:
We are looking for a Senior Consultant to join our Digital Platforms team in Prague. As a Product and Service Manager, you will be responsible for the strategic development of Salesforce, Request IT, and other tools with customer touchpoints on behalf of BPM Shared Services, ensuring cross-divisional/ITS internal alignment and project management. In your role you will act as a central point of contact for all ITS and BU requirements for tool enhancements as well as interfaces; consolidation and evaluation of these requirements, and facilitation of their implementation in line with the service strategy and long-term roadmaps.

What you will do:
• Create / update group-wide service roadmap in compliance with supplier/vendor roadmaps, technology views, corporate standards, and BU requirements
• Define technology roadmap for tools and interfaces underpinning the service roadmap
• Manage the demand process towards the suppliers in regards to the overall DPDHL business demand
• Align, bundle & verify cross divisional BU IT requirements in the area of our Digital Platform Solutions with a focus on Salesforce
• Identification of potential for improvement from the end user perspective in the area of customer experience, management of implementation and continuous improvement
• Analysis and design of systems, processes and workflows, taking into account customer and end-user needs
• Independent management of projects in the area of IT service management processes and tools and complex consulting tasks
• Monitoring and steering of (agile) implementation projects
• Planning, preparation and delivery of project presentations as well as other communication material
• Lead team members and subject matter experts from IT Services and DPDHL divisions
• Support the strategic development of the department

What you should have:
• Educated to Degree Level or equivalent in IT or Business Management
• Comprehensive knowledge of Information Technology, IT Strategy and IT service delivery and knowledge of its methodologies & good-practice frameworks (i.e. ITIL, COBiT)
• Advanced knowledge in the areas of system architecture, business process analysis and –design
• Expertise in the area of infrastructure services is a big plus; knowledge of Salesforce preferred
• Several years of professional experience in IT industry and consulting, preferably in the management and IT environment - Service Integration and Management preferred
• Experience in IT project management and knowledge of its methodologies (i.e. PRINCE2, PMI, MSP, agile project management)
• Consultancy skills, especially an ability to translate business (process) requirements into IT solutions
• Motivation to transform and mobilize changes within complex international environments via projects and programs (technical and organizational)
• Knowledge of DPDHL business environment, service requirements and culture
• Focus on customer orientation, excellent analytical and solution design skills
• Strong communication and presentation skills
• Capable of working in international environment
• Very good knowledge of English

We offer:
• Great team of IT professionals and a possibility of technical development
• An extra week of holiday (overall 25 days/year)
• 6 Self-sickness days/year
• Company car / car allowance
• Full salary compensation for up to 10 days absence due to illness per the calendar year
• Lunch and FlexiPass vouchers fully covered by DHL
• On-going professional and technical training and certifications
• Multicultural environment in modern offices
• Pension plan contribution
• Multisport card
• Employee Referral Program
• Company sponsorship of various sports and social clubs
• Smart casual dress code
• Medical Assistance program


Lukáš Mandžikievič
Lukáš Mandžikievič
Recruitment Lead
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědný za nábor seniorních pozic a také pozic v oddělení Digital Lab, zabývám se také dalšími úzce specializovanými pozicemi.

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