System Support Team Lead- Workspace Services


What you will do:

•Leads the team’s daily operations/BAU onsite, end to end
•Provide 2nd level desktop support for IT Services Prague
•Commit to the incident and standard request tickets and resolve according to SLA
•Coordinate/communicate with vendors.
•Diagnose & troubleshoot on HP Notebooks/ Desktops hardware issues & liaise with HP vendors for new hardware parts replacement if found faulty
•Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 2016, Office 365, MS Outlook 2016

You should have:

•Minimum of 2 year hands-on experience performing desktop support for HP products
•Knowledge in Microsoft Windows 10, Network Operating Systems Essentials, Supporting Microsoft Windows 2016 Server, Supporting a Microsoft Windows 2016 Network infrastructure, Virtualization, Windows Scripting, Office 365, BeyondTrust Bomgar, Skype for Business/ MS Teams, Cloud Services
•Knowledge of troubleshooting processes and methodology
•Good understanding of international standards e.g. ISO, ITIL etc.
•Very good communication in English and is confident in dealing with senior management

What we offer:

•Great team of IT professionals and possibility of technical development
•Modern offices in Chodov
•Home office possibilities
•Permanent contract
•Pension plan contribution, Long-term Sickness Insurance
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

V DHL IT Services jsem zodpovědná především za nábor juniorních pozic a za kompletní Service Desk oddělení. Nejčastěji obsazuji pozici Service Desk Analyst v různých jazykových kombinacích.

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