Senior Application Support Specialist- ecommerce


What you will do:

•Supports Incident, Problem and Emergency Incident Management as required, Prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs
•Maintains good working relationships with appropriate internal and external DHL customers
•Provides back line technical support to users of business applications, using standard ITS processes and procedures
•Identifying problems early, taking pro-active action to stop them occurring and/or having a major disruptive impact.
•Provides advice and guidance to less experienced colleagues as required.
•Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provides deployment services for area of competence
•Provides consultancy in area of expertise.
•Finding new ways to get best use out of existing DHL technologies and exploit emerging technologies
•To drive efficiencies in the support organization and support processes by identifying Cost saving

You should have:

•Advanced knowledge of Unix /Linux based systems
•Database skills + SQL (Oracle)
•Scripting (Shell, perl, python)
•Web server (apache, nginx)
•Aplication server (weblogic, tomcat)
•HTML, Javascript, CSS

Nce to have:

•Programming skills (Java)
•Adobe Experience Manager (AEM)
•Understanding of AKAMAI or other CDN

Behavioral skills:

•Strong customer focus
•Strong analytical thinking
•Team Player
•Very good communication skills in English both written and spoken
•Excellent communicator; both written and verbal
•Must display evidence of customer focus as a prerequisite for this post, plus the ability to work with minimal supervision in a fast paced environment

We offer:

•Great team of IT professionals and possibility of technical development
•Modern offices in Chodov
•Home office
•Permanent contract
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

V DHL IT Services jsem zodpovědná především za nábor juniorních pozic a za kompletní Service Desk oddělení. Nejčastěji obsazuji pozici Service Desk Analyst v různých jazykových kombinacích.

Víte o někom, kdo by měl o pozici zájem? Sdílejte!