HW Incident Management Coordinator


HW Incident Management Coordinator is responsible for coordination and review of HW incidents on servers and storages, reporting wrongly and inefficiently handled cases on both DHL and HW vendor side and introducing corrective and mitigation actions. HW incident management coordinator interacts internally mostly with Operations teams supporting infrastructure ( hardware and OS), DB, MW and externally with Account managers on HW vendor side.

• HW vendor management – communication with HW vendors related to HW incidents on servers and storages and stepping into escalations with 3rd parties, participating on service reviews with HW vendors
• Responsible for HW incident analysis and reporting
• Working on constant improvement of HW incident management processes
• Cooperate on enhancements of HW incident management tools and possible integration of the tools with HW vendors
• Improving processes and activities supporting HW incident management process ( such maintenance of local contact persons for remotely managed locations, access management to DC – requesting physical access to DC premises for 3rd party technicians and arranging all necessary 3rd party accounts with proper access rights)

• Full time employee
• Strong written and spoken English
• High coordination and negotiations skills
• Team player
• Proactive and self-driven person able to find the quick solution following the processes, taking responsibility for dedicated activities
• Able to create big picture and implement improvements
• IT background is preferred
• Experience with Service Now is welcome

• Friendly team
• Home office possibilities
• Modern offices in Chodov
• Permanent contract
• Large number of internal job opportunities within the company
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program

For more details do not hesitate to contact lukas.mandzikievic@dhl.com.


Lukáš Mandžikievič
Lukáš Mandžikievič
Recruitment Lead
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědný za nábor seniorních pozic a také pozic v oddělení Digital Lab, zabývám se také dalšími úzce specializovanými pozicemi.

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