Business Consultant – Express Customer Services


About the role:
As a Business Consultant you join the Customer Services Team. The Team focuses on the delivery of application solutions supporting the business goals to rationalize and simplify its current global IT landscape. You will work initially on call automation solutions, helping our business colleagues to understand what our systems can do, gathering configuration requirements and liaising with engineering colleagues in their eventual deployment. You will become both the SME and champion for these products.

Your work:
• Work closely with our colleagues in the countries to gather requirements and deploy into production of voice automation solutions
• Work as Business/Technical Solution Consultant on global projects
• Communicate with internal customers in order to fully understand solution requirements
• Interact with all teams involved in the project delivery in order to ensure your design fits the end to end solution purpose
• Deliver application solution design documents
• Support the project delivery team during the solution implementation, testing and troubleshooting

You should have:
• IT background is a big plus
• Knowledge of DHL customers service environment would be a great help, but is not essential (general knowledge of CS and especially call centers would suffice
• Experience in formalizing business requirements and communicate them to stakeholders
• Strong analytical skills, root cause analysis skills
• Ability to combine technical knowledge and insight with strong advisory / consultancy skills
• Strong customer orientation and global teamwork approach

We offer:
• Great team of IT professionals and possibility of technical development
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Permanent contract
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch vouchers fully covered by DHL
• Cafeteria benefit system by EDENRED
• On-going professional and technical trainings and certifications
• Employee Referral Program and Working Anniversary Rewards
• Company sponsorship of various sports and social clubs
• Huge number of internal job opportunities within the company


Lukáš Mandžikievič
Lukáš Mandžikievič
Recruitment Lead
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědný za nábor seniorních pozic a také pozic v oddělení Digital Lab, zabývám se také dalšími úzce specializovanými pozicemi.

Víte o někom, kdo by měl o pozici zájem? Sdílejte!