Senior Application Support Specialist - Logistic Systems


About the role:

We are looking for a new colleague for our Solution Support team.
Do you like technology and communication at the same time? This would be the right team to join. You will be responsible for providing support, consultations, guidance and problem solving expertise in the team supporting the main business partner - DHL Supply Chain.
You will cooperate with various DHL IT Services internal teams (database, network, operating system administrators and developers etc. ) to maintain the service on agreed level including implementations with minimal disruptions to the production environment.
We work with applications running on traditional server setup as well as cloud technologies (private and public) including containers.

Your daily work:

• Work as 2nd level support for internal set of applications/services supporting the whole application/service lifecycle from initial testing to production support
• Liaise with developers to overcome known problems and improve the service quality and supports ongoing projects
• Own assigned tasks to final restoration and collaborates with other support teams within the organization and external suppliers
• Monitor and oversee the overall performance of the service
• Automate housekeeping activities
• Keep all required technical documentation up-to date
• On-call overtime is mandatory part of job (usual rotation one week in a month)

You must have:

• Team player attitude
• Analytical skills and ability to get quickly from incident/problem to solution
• Customer focus approach
• Fluent English (both verbal and writing)
• Previous experience in area of IT support
• Advanced experience in Linux/Unix
• Basic knowledge of Bash & Powershell scripting
• Standard knowledge of Windows server
• Familiarity with MS SQL and Oracle DB, active SQL usage

Nice to have (we offer trainings):

• Knowledge of application servers (Tomcat, Apache, Weblogic)
• Technologies such as Openshift, Azure, Docker

We offer:

• Work for one of the largest company in the world with innovative culture
• Great team of IT professionals and possibility of technical development
• On-going professional and technical trainings and certifications
• You will get an opportunity to learn a lot about transport management and meet with the greatest professionals in this area
• Modern offices in Chodov
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……


Marie Nunhardtová
Marie Nunhardtová
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědná za nábor pro oddělení Production Services. Především se jedná o role Application Specialist, Support Specialist a Network Engineer.

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