Senior Application Support Specialist –ServiceNow


About the role:

As ServiceNow Consultant you will become part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. You will provide consultation, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc to ensure that a robust maintainable service.

What you will do:

•Investigate problems and other requests for support and determines appropriate actions
•Liaise with staff responsible for the development of system enhancements to overcome known problems
•Delivers application support within Service Level Agreements to ServiceNow business user according to ITS processes with the main focus on Incident and Problem Management
•Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external supplier
•Coordinate activities and communicate with impacted stakeholders as per incident management process
•Maintain and gain current knowledge of supported applications
•Support delivery of build projects through its lifecycle UAT, TAT, RTP and post implementation support
•Seek to continuously improve efficiency within supported applications

You should have:

•Advanced level of communication skills in English both written and spoken
•Positive attitude, commitment to teamwork and sensitivity to cultural differences
•Strong analytical thinking with strong drive to solve problems / problem-solving skills
•Ability to prioritize and multi-task in a fast paced, changing environment to achieve goals and deadlines
•Must display evidence of customer focus as a prerequisite for this post, plus the ability to work with minimal supervision in a fast paced environment

Must-have technical experience:

•Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
•Past experience with instance upgrade and patching is a plus, but not required
•Hands on experience with ServiceNow CSM, ITSM, and Service Portal
•1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management)

What we offer:

•Great team of IT professionals and possibility of technical development
•Modern offices in Chodov
•Home office possibilities
•Permanent contract
•Pension plan contribution, Long-term Sickness Insurance
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

V DHL IT Services jsem zodpovědná především za nábor juniorních pozic a za kompletní Service Desk oddělení. Nejčastěji obsazuji pozici Service Desk Analyst v různých jazykových kombinacích.

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