Principal System Support Specialist- SharePoint


About the role:

Our team is currently looking for Principal System Support Specialist who will be the subject-matter expert for critical projects and will provide support, maintenance, and 2nd/3rd level support. In this role, you will work within Build and Run Operations - SharePoint team and you will be primarily managing the daily operations of the SharePoint Online and Power Platform services globally. You will also work with Service Design and Roadmap team for designing, evaluating, testing, and deploying new technologies in the respective field.
The services within SharePoint Online and Power Platform include Power Apps, Power Automate, OneDrive Online, Microservices (Planner, Whiteboard, Stream etc.)

Your work:

•Provide support, maintenance, and 2nd/3rd level support of services within SharePoint Online and Power Platform services
•Responsible for ensuring the SharePoint and Power Platform services meet business agreed SLA and on time to provide quality support globally
•Responsible for resolution of business-critical incidents by providing interim and permanent technical solutions within SharePoint and Power Platform services
•Search for service improvement opportunities and bring them to implementation
•Responsible to coach junior team members within the SharePoint team

You should have:

•At least 5 years of relevant experience including hands on experience of Power Platform products (Power Apps, Power Automate, Power Virtual Agents) and SharePoint Online
•JSON and Nintex experience would be added advantage
•Ability to handle and manage emergency incidents under stressful situations
•A team player with the ability to co-operate globally with different cultures
•Ability to prioritize and multi-task to achieve goals and deadlines
•Good English language skills (both verbal and written)

What we offer:

•Great team of IT professionals and possibility of technical development
•Modern offices in Chodov
•Home office possibilities
•Permanent contract
•Company Car, Pension plan contribution, Long-term Sickness Insurance
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

V DHL IT Services jsem zodpovědná především za nábor juniorních pozic a za kompletní Service Desk oddělení. Nejčastěji obsazuji pozici Service Desk Analyst v různých jazykových kombinacích.

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