Technical Consultant - Express Customer Services


About the role:
As the Consultant, you will work closely with the DHL Express, Business in Customer Services area. In this role you will provide structured analysis of customer requirements and uses this knowledge to ensure successful delivery of new automation features, modules of IVR as well as support Country deployments. The role also requires working closely with Senior Consultants, Global Architects ,other ITS teams and vendors to deliver a well-defined solution design in IVR area. You will ensure that solutions are delivered within expected quality and according requirements (provide support of testing and deployment).

Your work:
• Understand customer requirements and business objectives
• Prepare list of tasks for Country Deployments in cooperation with stakeholders
• Create solution design ( wherever required)
• Prepare technical documents and mapping specifications for Technical services in scope of Project
• Support Global or Regional Country Deployments
• Participate in testing for the developed solution

You should have:
• Experience in logistics business
• Consultant experience in system integrations or SOA based Architecture
• Knowledge of webservices, different file protocols used in system integrations
• Previous experience of working on systems integration platforms (WebMethods ) is a bonus
• Ability to work within worldwide and multicultural team
• Understanding of database basics (SQL), as well as Linux commands
• Customer relationship and negotiation skills
• Results-oriented and driven by goal achievement with a strong focus on excellence and high quality

We offer:
• Great team of IT professionals and possibility of technical development
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Permanent contract
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch vouchers fully covered by DHL
• Cafeteria benefit system by EDENRED
• On-going professional and technical trainings and certifications
• Employee Referral Program and Working Anniversary Rewards
• Company sponsorship of various sports and social clubs
• Huge number of internal job opportunities within the company


Lukáš Mandžikievič
Lukáš Mandžikievič
Recruitment Lead
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědný za nábor seniorních pozic a také pozic v oddělení Digital Lab, zabývám se také dalšími úzce specializovanými pozicemi.

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