Application Support Specialist– Transport. Management System


About the role:

You will provide second level of application support to DHL Freight business unit in order to ensure the maximum availability and minimal disruption to business continuity.

What you will do:

•Deliver application support within Service Level Agreements to freight business users according to ITS processes with the main focus on Incident and Problem Management
•Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers
•Coordinate activities and communicate with impacted stakeholders as per incident management process
•Maintain the knowledge of supported applications
•Support delivery of projects throughout their lifecycle
•Seek to continuously improve efficiency within supported applications
•Participate in 24/7 on-call support (paid extra)

You should have:

•Previous experience in application support
•Strong analytical thinking, very good communication skills
•Hands-on experience with LINUX operating systems and any common scripting languages e.g. BASH
•Practical knowledge of any RDBMS, experience with SQL
•Good time-management, organizational, multi-task and prioritization skills

Nice to have:

•Knowledge of Java SE and Service Now
•Experience in debugging, automated testing
•Knowledge of financial accounting
•ITIL Foundation V3 certificated

We offer:

•Great team of IT professionals and possibility of technical development
•On-going professional and technical trainings and certifications
•Modern offices in Chodov
•Home office possibilities
•CAFETERIA employee benefit program with wide selection of benefits from
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary
compensation for up to 10 days absence due to illness per calendar year, Lunch
vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral
•Permanent Contract


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

V DHL IT Services jsem zodpovědná především za nábor juniorních pozic a za kompletní Service Desk oddělení. Nejčastěji obsazuji pozici Service Desk Analyst v různých jazykových kombinacích.

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