Senior Architect - ServiceNow


About the role:
Nested within the Platform Support & Innovation organization, the position of Service Now Architect investigates, analyses, and documents all aspects of Service Now system architecture (functions, processes, information, systems, engineering, technical tool/processes, hardware environments, performance, and security). The architect defines architecture requirements for ServiceNow applications and customizations, creating viable specifications, for improving any aspect of the Service Now platform (business & technical architecture). Working closely with 3rd party providers and internal technical teams, the architect is also expected to have a significant hands-on coding experience in order to be able to engage in practical conversations and interactions with both the BUILD and RUN support teams on daily basis.

Your work:
• Acts as a Technical Subject Matter Expert for development teams on issues related to performance, tools, and standards; may be asked to steer technical reviews and matrix-manage internal and external development staff
• Leads the definition, initiation and design of mostly complex architecture in projects/programs related to ServiceNow
• Applies standard methodologies when creating new architecture, programs and applications or when maintaining existing ones in ServiceNow
• Documents work using the required standards, methods and tools
• May oversee the completion of projects and may contribute to employees’ professional development
• May be required to manage small-sized stand-alone projects (<50k EUR) and oversee all aspects of their delivery, inclusive workforce management and 3rd party liaison

You should have:
• 5+ years of SW Engineering and/or Architecture experience – at least 3 years working experience with ServiceNow
• Expert knowledge of web-technologies (coding in JavaScript, HTML/CSS, AngularJS etc.)
• Educated to Degree Level or equivalent in IT or Business Management
• Relevant professional qualifications would be desirable, inclusive but not limited to Service Now certifications
• Strong understanding of the accepted methodologies (e.g. PRINCE2, ITIL)
• Business Systems Analysis and/or Business, Data, Technical/Enterprise Architecture

Behavioral skills needed:
• Analytical & Consultancy skills
• Team player
• Excellent oral and written communications skills
• Customer and End-User focused

What we offer:
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office possibilities
• Permanent contract
• Company car or car allowance
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Pension Plan contribution, Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


Lukáš Mandžikievič
Lukáš Mandžikievič
Recruitment Lead
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědný za nábor seniorních pozic a také pozic v oddělení Digital Lab, zabývám se také dalšími úzce specializovanými pozicemi.

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