ETO Consultant- Telecoms operations


Your role:

You will be the single point of contact (SPOC) for the Telecoms Operations, within a designated Region:
1. Provide one face to the business units for all Telecoms services
- Key Escalation point for Telecom issues
- Manage escalations arising from non performance of Vendors
- Responsible for Service Operations Management covering DHL IT Services delivered services and those shared telecoms services delivered via 3rd Parties

2. Conduct Services Reviews, internally and externally
- Review service provision against agreed SLAs
- Take part in regular operational reviews

3. Contribute to developing a sourcing strategy, including outsourcing, for the telecoms requirements of DP DHL group
- Contribute to establishing a quality and cost based performance and vendor management strategy

4. Responsible Management of telecoms operations within the designated Region
- Review vendor Operational performance in the marketplace and exploit vendor and service delivery developments in the Telecoms services market
- In collaboration with the DP DHL business units review the operational performance of the provider
- Ensure internal operational and cost excellence by setting, measuring and benchmarking KPI’s in line with industry best practice standards
- Understand the business model of DP DHL business partners, their needs, limitations and the market landscape in which they operate and how these translate into telecoms needs
- Trigger and manage service improvement programs based on supplier performance

5. Telecoms Expense Management
- Ensure that internal systems, processes and methodologies are followed to ensure effective monitoring, control and support of the regional Telecoms operations.

You should have:

- Comprehensive knowledge (5+ years) of Information Technology and in particular Telecoms
- Strategy and IT service delivery, in particular in Telecoms environment
- Strong skills in developing concepts and strategy
- Comprehensive knowledge in vendor management
- Strong skills in data analysis and reporting
- Proven record in working with third parties suppliers
- Strong collaboration and partnering skills: Ability to accomplish results through others
- Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders
- Process skills; an understanding of process costs, ability to work with supplier to ensure effective operations and agreed upon service levels

What we offer:

-Great team of IT professionals and possibility of technical development
- Modern offices in Chodov
- Home office possibilities
- Permanent contract
-Company Car, Pension plan contribution, Long-term Sickness Insurance
- CAFETERIA employee benefit program with wide selection of benefits from Edenred
- Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
- Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

This vacancy requires reply through employer's website. You will be redirected there after you have filled the following form.

For the purpose of the selection procedure for this position, DHL Information Services (Europe) s.r.o., IČO: 27080439, Praha 4, V Parku 2308/10, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.
Further information on the processing of personal data by the listed DPDHL Group companies can be found:

For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569/2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-mail: or visit

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