Senior Application Support Specialist



We are looking for a new colleague who is keen to work with data and log analysis for our Solution Support team. You will be responsible for providing consultations, technical guidance and problem solving expertise in the team supporting logistic applications for DHL Express business – our applications track packages in DHL warehouses globally.
You will cooperate with our internal technical teams (Database, Network, Operating System Administrators, Developers etc. ) to maintain application with minimal disruptions to the production environment. As a part of your role you will support technical improvement initiatives and projects.

Your daily work:

•2nd level support and data analysis (using Oracle SQL and Splunk) on Linux+WebLogic+WebMethods platform
•Collaborate with internal support teams – during service outages, various projects or service maintenance
•Provide technical expertise to global business users, and resolve their issues and problems
•Participate in the whole lifecycle - from initiation, testing, release to production, post-implementation support, until decommissioning
•Interact with members of the IT community and business users to coordinate deployments (new facilities, software enhancements)
•Proactively detect potential risks before users are impacted
•Search for service improvement opportunities and bring them to implementation
•Document methods, policies and procedures to effectively deliver the deployments and support
•On-call support (rotation within the team)

Your skills:

•At least 3 years of experience in 2nd level support
•Ability to handle and perform in case of emergency incidents and stressful situations
•Excellent communication and presentation skills in English
•Command line skills on Linux, preferably with basic understanding of shell scripts
•A team player with ability to cooperate globally with different cultures
•Degree in Computer Science or related field, or professional qualification

We welcome previous exposure to technologies WebLogic/MQ/SOAP/SAG WebMethods or other integration technologies.

We offer:

•Great team of IT professionals and possibility of technical development
•Modern offices in Chodov
•Home office
•Permanent contract
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

V DHL IT Services jsem zodpovědná především za nábor juniorních pozic a za kompletní Service Desk oddělení. Nejčastěji obsazuji pozici Service Desk Analyst v různých jazykových kombinacích.

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