Junior Application Support Specialist (Windows and SQL)


Would you like to be part of DHL IT Services? The application team is looking for an enthusiastic person who is keen to learn how to support a key application ZORA within the DHL P&P business. We manage and maintain the services in order to ensure the maximum availability and minimal disruption to business continuity.

We are currently looking for a Windows junior with any previous experience of Oracle. It's a great opportunity for someone who wants to acquire further Oracle knowledge and take their skills to the next level. Previous experience with application support on Windows infrastructure is a great advantage, but not a necessity, as we provide role-based training.

What you will do:

•Deliver application operation support within Service Level Agreements to Retail business according to ITS processes with the main focus on Incident and Problem Management
•Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers
•Coordinate activities and communicate with impacted stakeholders as per incident management process
•Monitor supported services and systems
•Execution of operational acceptance test according to the release to production process
•Participate in 24/7 on-call support (paid extra)

Applications you will use:

•Windows Server 2012R2
•Microsoft SQL Server 2016
•Microsoft Internet Information Server
•Services/Microsoft Biztalk Server 2016
•Oracle Enterprise Server 12c + RAC

Nice to have:

•Experience with Oracle Enterprise Server 12c infrastructure
•Practical experience in Application Monitoring with e.g. HP OpenView, Splunk or similar tool
•Any level of German communication skills

What we offer:

• Great team of IT professionals and possibility of technical development
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• Pension plan contribution, Long-term Sickness Insurance
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


DHL Information Services (Europe) s.r.o.
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