Principal Business Reporting & Data Integration Specialist


About the role:

Our Solution Support team is looking for a new team member.

You will provide application support & deployment, ensuring maximum availability and minimal disruption, to a range of fully home-grown to fully outsourced integration-layer solutions that connect multiple DPDHL Business Units. You will have chance to work with old and new platforms and see how these allow the DPDHL group to deliver millions of items worldwide, on time, every time.

The position reports to the Manager of the Business Reporting & Data Integration support team.

What you will do:

•Provide support and consultation to business users and other stakeholders inside and outside IT Services, through tickets and automated alerts, within agreed SLAs
•Act as SME and Service Owner for the solutions under your responsibility
•Act as technical escalation point, work on the longest-running, most critical and/or most complex issues, by coordinating the resolution activities and communicating with the stakeholders, including senior management
•Take charge of the more junior members assigned to your projects located worldwide, by assisting and coaching them, and by helping them develop their technical skills
•Liaise closely with architects and developers when introducing or upgrading systems, services or features, by identify and mitigate related risks, coordinating the knowledge transfer within your team, and leading a comprehensive and successful TAT, RTP & hypercare
•Take end-to-end ownership of production and test environments, ensuring vulnerabilities are addressed, and planned changes cause no unplanned disruption
•Maintain and improve the current automation scripts in place, with the help of our automation champions and our RPA frameworks where applicable
•Proactively identify and coordinate improvement initiatives that can benefit team and customer, in particular in terms of system documentation and automation
•Work with the team on taking turns in providing on-call support and planned change activities out of office hours

You should have:

•Working experience with Application Support on any of ETL solutions such as IBM DataStage, Microsoft SSIS, Teradata TPT
•Basic knowledge of Linux administration, in particular on RHEL
•Shell scripting in Bash (optional: Perl and/or Python)
•Some experience in working with Windows servers
•Good analytical thinking
•Strong risk management and experience in impact analysis during troubleshooting, change management and on-boarding
•ITIL knowledge, in particular around Incident, Problem and Change Management
•Customer-centred, detail-oriented and fast-learning attitude
•Fluent business English

And it would be good to have any of the following:

•Some experience as Recovery Manager, Incident Manager, Major Incident Manager, Project Manager, Service Owner, Service Manager or Service Delivery Manager
•Working virtually with colleagues in different locations and time zones using O365
•Basic knowledge of IBM Planning Analytics or Cognos TM1
•Knowledge of Java or C#
•Experience with using and designing solutions with any of the following: Automic, Splunk, Zabbix, ElasticSearch

What we offer:

•Great team of professionals and possibility of development
•Full support from colleagues during onboarding
•Modern offices in Chodov next to metro station
•Huge number of internal job opportunities within the company
•Home office possibilities
•Permanent contract
•Company car or car allowance
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Pension Plan contribution, Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……


Marie Nunhardtová
Marie Nunhardtová
DHL Information Services (Europe) s.r.o.

V DHL ITS jsem zodpovědná za nábor pro oddělení Production Services. Především se jedná o role Application Specialist, Support Specialist a Network Engineer.

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