Senior Hosting Service Specialist


Would you like to be part of DHL IT Services? Our Hosting Services team is looking for a new team member.

You will be responsible for the end to end delivery of selected Hosting Services provided by IT Services to DPDHL entities / corporate functions. You will also Act as a Hosting Service Owner, responsible for all aspects of the day to day service delivery, enhancements to operational performance, efficiency and service level attainment, and responds to customer escalations when required.

What you will do:

•Work with project managers, provides feedback and guidance on implementation of future hosting services
•Assist in advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems and develops effective partnerships with them. Responsible for management of customer expectations and stakeholder management in close cooperation with the relevant account and product managers
•Balance the need to pro-actively improve the service provided, with the everyday need to meet the SLA and keep customer confidence despite the multiple priorities of a fast paced working environment.

You should have:

•Strong analytical thinking and very good communication skills
•Good time-management, organizational, multi-tasking and prioritization skills
•Ability to prioritize and multi-task to achieve goals and deadlines
•Knowledge of top DPDHL business applications
•Effective communication with strong influencing and relationship building skills
•Strong in decision making
•Technical background in various platforms

We offer:

•Great team of IT professionals and possibility of technical development
•Modern offices in Chodov
•Home office possibilities
•Permanent contract
•Pension plan contribution, Long-term Sickness Insurance
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

V DHL IT Services jsem zodpovědná především za nábor juniorních pozic a za kompletní Service Desk oddělení. Nejčastěji obsazuji pozici Service Desk Analyst v různých jazykových kombinacích.

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