Application Support Specialist

Praha

ABOUT THE ROLE:

You as an Application Support Specialist will provide second level of application support for Warehouse Management systems to ensure the maximum availability and quality of the service.

YOUR WORK:

• Deliver application support within Service Level Agreements according to ITS processes with the main focus on Incident and Problem Management
• Demonstrate ownership of assigned tickets (tasks) to final restoration and collaborate with other support teams within the organization and external suppliers
• Provide proactive investigation and maintenance of the systems – Availability Management
• Maintain and document the knowledge of supported applications
• Participate on the projects relevant to services supported by the team (testing and deployments of the new releases and required changes)

YOU SHOULD HAVE:

• Fluent English (written and spoken)
• Good knowledge of SQL
• Knowledge of Operating systems (Linux, Windows)
• Basic knowledge of Unix shell (bash) scripting
• Good Analytical thinking
• Strong customer focus
• Experience with Warehouse management systems - advantage
• Basic DB knowledge (Oracle is preferred)
• Java environment knowledge (no programming required)
• Experience with support of IT systems in Corporate environment

WE OFFER:

• Internal and external trainings
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…

Kontakt

DHL Information Services (Europe) s.r.o.
Lukáš Adam

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