System Support Specialist – Digital Workspace Platform


This System Support Specialist role in the Digital Workspace Services department provides a strong proactive and reactive support of Windows 10 Operating system and associated services. We are looking for person who is self-driven, keen for enhancements, automations and being capable of bringing all these improvement ideas to the end!

Your work:

• Work as technical contact for Windows 10 Operating system – at lest 3 years of active support of the OS
• Contribute to the design, development and support of business oriented services. Drive the global adoption of the technical standards and processes
• Setup and maintain reporting of the service adoption & use for business colleagues
• Provide technical expertise for development, technical change management and operations for more than 270k machines worldwide
• Infrastructure Problem Management - provide 3rd level problem management support for end-user computing back-end infrastructure and Desktop products
• Participate in global virtual teams with architecture, engineering and operation teams enabling the on-boarding of new product/technologies to improve infrastructure supporting the global strategy

Your skills:

• Advanced knowledge of Microsoft Windows 10 and Microsoft Endpoint Configuration Manager (MECM) including deployment, servicing and related Hardware
• Active knowledge of SQL and practical experience with PowerBI
• Troubleshooting various issues, diagnose problems in MECM and Microsoft Windows 10
• Understand the business needs and be able to come up with improvements within your support area
• Strong technical and non-technical communication skills both written & spoken (English)

What we offer:

We offer:
• Great team of IT professionals and possibility of technical development
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program


DHL Information Services (Europe) s.r.o.
Pavel Vaňura

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