Key Account Manager DHL IT Services


Do you have an experience in account management and are you looking for new challenge? Then join DHL IT Services and you will manage a portfolio of up to 10 services including the service tower for licenses.

About the role:

The Account Manager is responsible for: ensuring ITS meet the needs of the DHL Global Forwarding & Freight (DGFF) business, managing relationships with Business Colleagues and the end-to-end sales, quotations and order lifecycle. The Account Manager develops new business opportunities and encourages IT Services to deliver the development and enhancement of services, products and systems, based on DGFF business requirements. The Account Manager reports to Executive Account Manager (EAM) and supports in achieving department budgets and business growth targets.

Your main tasks will be:

• To act as a first contact for DGFF stakeholders from Business IT and Business regarding all topics related to your service portfolio
• To manage the E2E sales cycle by understanding DGFF business requirements and translating those into IT solutions which create value to DGFF Business
• To create and negotiate the proposals in close alignment with ITS delivery units
• To build up a thorough understanding of DGFF needs and requirements which will help to create benefits for the DGFF business and new opportunities for ITS
• To actively manage relationship with DGFF stakeholder and assure that DGFF’s satisfaction increases consistently
• To take care of escalation management and internal coordination of problem solving activities
• To actively manage orders and plan financial portfolio for Build and RUN

You should have:

• Experience in selling IT solutions and services
• Strong customer focus
• Project management experience
• Good communication and negotiation skills
• Personal drive, enthusiasm and resilience to achieve objectives in line with deadlines
• Developed problem solving skills
• Fluent in English
• Degree in IT or business-related subject

We offer:

• Great team of IT professionals and possibility of technical development
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• Company Car
• Pension plan contribution
• Long-term Sickness Insurance
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch vouchers fully covered by company
• Multisport card
• Mobile and laptop
• Fruit days, sport clubs for employees
• Referral program


DHL Information Services (Europe) s.r.o.
Markéta Hájková

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