Senior Application Support Specialist-Microsoft Dynamics CRM


Are you a proactive team player, who is passionate about communication and software development?
Our team is transforming and implementing a new CRM service from Microsoft. We are looking for a talented person who can help us implement the new service. You will be able to participate in software design, development, and all technical aspects of the project’s lifecycle. There is close cooperation with other developers and business colleagues on a daily basis.


• Working closing with CoE team;
• Helping on design, development of business logic & customizations of Microsoft Dynamics CRM
• Helping on architecture & implementation on integration layer to connect existing solutions and develop new possibilities
• Involvement in early stages of analysis & design of the solutions. Communicating with a distributed team


• Interact with members of the IT community and business to address build/project topics and in the future also run
• Continuously learning of the technology followed by Microsoft Dynamics certification
• Provide service consultation, guidance and problem solving expertise with respect to complex technical issues
• Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance)
• Act as operational point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching etc.)
• Support internal improvement initiatives to continuously improve the service
• Follow quality standards and policies
• Follow Security standards and policies


• Flexibility and adaptability in regard to learning and understanding new technologies
• Experience in programming languages (example: Powershell, VB, HTML, Javascript, Phyton etc)
• Understanding in DevOps methodology
• Understanding in ITIL methodology
• Hands on Dynamics 365 experience
• Practical experience with other Microsoft technologies MS SQL, Power BI, SharePoint, Power Platform, Dataverse etc.
• Practical experience with Microsoft Azure
• Team player
• Ability to work under pressure, independently, with self-motivation and self-confidence
• Ability to work occasionally on weekends (on-call support)
• Very good communication skills in English
• Good analytical skills
• Customer focus
• Positive attitude


• Internal and external trainings
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……


DHL Information Services (Europe) s.r.o.
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