Senior System Support Specialist - Desktop Virtualization



Senior System Support Specialist role in the Digital Workspace Service Platform department provides strong proactive and reactive consultation and support for various Desktop Virtualization technologies, with a focus on Chrome base devices, Google console administration, Appspace and Virtual Desktop Infrastructure (VDI).


Google console admin and Appspace:
• Manage and support user policies, device policies, network policies, accounts in google admin console.
• Identify customers business and technical requirements. Collect, synthesize, and analyze customer feedback to implement the solution.
• Manage and support chrome browser setting and extension thru google admin console.
• Manage and support all chrome OS devices in DPDHL environment. Setting up Kiosk mode, Managed Guest session mode or light workspace mode according to the business requirement.  
• Manage and support 3rd party application – appspace for digital signage solution.
• Manage and support desk reservation and visitor management thru appspace.
• Manage and support meeting room solution thru appspace.
• Contribute to the design and development of the service.

Virtual Desktop Infrastructure (VDI):
• Manage and support virtual desktop environment (cloned with Windows 10) by providing troubleshooting related to virtual machines based on XenDesktop.
• Monitor and troubleshoot users virtual machines and infrastructure related issues via Citrix Director and VMware console.
• Diagnose and troubleshoot issues with virtual machine core components (Virtual Delivery Agent, Antivirus application, Citrix Workspace) software, office applications and operating system related issues.
• Manage and support active directory (AD) and group policy management (GPO) for virtual desktop environment.
• Contribute to the design and development of the service.


• Strong knowledge of Google Cloud Technologies.
• Strong Knowledge of Mobile technology (Android)
• Strong knowledge of Microsoft Azure Technologies.
• Strong knowledge of Administrating Windows Operating System (Windows 10)
• Strong Knowledge of VMware vSphere.
• Strong knowledge of Microsoft Applications (Microsoft 365 products)
• Strong knowledge of Citrix Xen Desktop 7.
• Strong knowledge of Active Directory and Group Policy Management.
• Knowledge in scripting (Powershell & Python) added advantage.
• Soft skills such as ITIL foundation V4, Prince2 are added advantage.
• Fluent knowledge of English.


• Internal and external trainings
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


DHL Information Services (Europe) s.r.o.
Lukáš Adam

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