ITAM Analyst


Are you passionate about technology and mobile devices?

DHL Supply Chain operate a significant (40K+) global estate of Android operational devices (Tablets and scanners) that are used to support our warehouse and transport key business processes and workers. We are continually providing innovation and optimization on the devices to ensure our colleagues can be fully productive and connected to our key systems and technology.

As a ITAM analyst, you will be part of a team that manages technology and solutions to continually improve deployment (device & apps), management, reporting and user interaction across the operational mobile device estate. You will enhance your knowledge of mobile device operating systems (Android), use mobile device management tools such as SOTI or Zebra Stagenow, produce analyse/ act upon device reports using Excel Pivot tables / PowerBI and work on a variety of projects to improve and integrate our mobile devices into our corporate network and systems.

We are seeking an individual who is looking for an opportunity to step up into a global organization and develop their knowledge, experience and communication skills. You will have proven base knowledge in a technical discipline, demonstrate a passion for enhancing your knowledge in mobile device technology and ideally will have gained some initial experience working with the key technologies.

The key responsibilities for the IT Asset Management Analyst are:

  • Assist with product / service management of SOTI mobile device management (MDM) and associated google android enterprise tools
  • Assist with collecting data from IT asset management discovery tools (BMC) and integrating data into ITAM hardware asset management systems (serviceNow)
  • Assist with maintaining configuration / data quality in MDM tool operating defined procedures as required
  • Assist with resolving problems & supporting ongoing project activity with mobile hardware and software
  • Develop solutions & give advice to internal stakeholders (across multiple regions) to ensure devices are provisioned, configured / secured optimally, and meet business objectives.
  • Assist with integration of devices into DHL core IT infrastructure and services (e.g. Network, proxy connectivity, directory authentication and access to cloud service such as O365)
  • Extract & analyse data to assist reporting and ongoing improvements of the device configuration, Application delivery & security updates. Particular focus on PowerBI dashboards and ad-hoc data analysis via MS Excel Pivot Tables and VLOOKUPS
  • Manage structure and governance of mobile application catalogue
  • Assist with lifecycle management of devices to ensure the HW catalogue is up to date and products are retired at end of life

Now here's what we need from you:

  • A passion for managing IT Infrastructure (Hardware, Operating systems, Networks, Directories, Security)
  • Knowledge of mobile operating systems (Android) & mobile device management solutions (SOTI Mobicontrol, Microsoft Intune preferred)
  • Ability to be able to extract, analyse & report on data in Excel or PBI
  • Excellent communication Skills, able to liaise with Stakeholders

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

What do we offer?

  • Job in a modern working environment, support in future career growth
  • Professional and personal further development thanks to a wide range of internal educational programs and thematic certified training
  • Interesting benefits - meal vouchers fully paid by DHL, Multisport card, language courses, discounts with our partners, advantageous calls with mobile operators, company events, competitions, *Pension/life insurance and even more
  • Company car
  • Extra week of holiday (25 days)
  • Flexible working hours
  • Yearly bonus
  • Support of an established company and everything you will need for your work


Tomáš Baierl

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