Senior Infrastructure Delivery Specialist


About the role:

Senior Infrastructure Delivery specialist is an essential and key role in Build To Run process within DHL. The responsibility of Senior Infrastructure Delivery specialist is to support and participate in Infrastructure Delivery Management activities to ensure infrastructure delivery and release to production of new/enhanced services/components in timely manner following ITS standards, processes, and procedures. Senior Infrastructure Delivery specialist has ultimate responsibility of deliverables towards to customers and other support teams involved in Build and Run phase for medium to large scope projects with medium complexity.

Your duties:

The role of Senior Infrastructure Delivery specialist ensures execution of the following activities related to delivery of infrastructure:
• Coordinate infrastructure delivery and act as project manager for small- and large-scale Hosting service projects, plan and schedule related infrastructure delivery activities.
• Manage internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting
• Coordinate change requests to production environment, responsibility for quality of documents and minimal adverse effect to business, coordination within Infrastructure Solutions & Service Quality (ISQ)
• Single point of contact for multiple specific projects on behalf of ISQ
• Obtain sign off of Operational Acceptance Testing (OAT) for managed projects to ensure environment released to production has been delivered according to ITS standards and is fully supportable by Operations and application support departments
• Manage release of HW infrastructure related changes into production
• Gather, asses, and communicate critical information on a timely basis, by interacting with a broad set of specials-based, high-performing and multicultural teams
• Obtain timely information from a variety of stakeholders
• Document best practices and adhere to formal standards and processes as laid down
• Provide consultancy on infrastructure standards, delivery lead-times, processes and procedures

Your profile:

• Extensive knowledge of IT infrastructure used by the Operations Centre such as operating systems, databases, storage, monitoring tools, backup, middleware and trends in the IT field
• Strong organization, communication skills, negotiation and relationship management
• Strong analytical and planning skills
• Advanced English written and spoken
• Advanced in MS Office applications
• Five years working experience in project management or minimum three years of working experience in an IT company
• Result oriented, driven by goal achievement with a strong focus on high quality and customer satisfaction
• Team player

Advantage will be additional experience in any of the following fields:

• Experience with environment using ITIL best practices
• Experience with change management and release to production processes
• Experience in a large computing environment
• ITIL and Prince 2 certification

We offer:

• Great team of IT professionals and further technical development in area of expertise
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• Pension plan contribution
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch vouchers fully covered by company
• Multisport card
• Mobile phone and laptop
• Fruit days, sport club memberships for employees
• Referral program bonuses


DHL Information Services (Europe) s.r.o.
Veronika Hajná

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