IT Service Owner

Praha

Summary

Joining Service Support team as a IT Service owner, you will manage overall planning, control, status reporting, stability and delivery of IT service . You will need to ensure that service KPI’s are met.

Your work:

• Manage stakeholder’s relationship by communicating with them regularly
• Develop service improvemet plans, schedules, estimates, and status reports
• Oversee and manage service requests queue
• Create and maintain configuration management database entries relevant to service
• Manage risks relevant to service
• Participate on Support model updates
• Prepare mothly service review reports
• Utilize IT service management processes and methodologies at all time
• Translate business requirements into support objectives and tasks

You should have:

• Strong communication skills
• Proficient in customer relationship and negotiation skills, in order to define support objectives and quality requirements
• Demonstrated leadership in IT service management and planning activities
• User knowledge of Linux and SQL

We Offer:

• Great team of IT professionals and possibility of technical development
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Permanent contract
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch and FlexiPass vouchers fully covered by DHL
• On-going professional and technical trainings and certifications
• Pension plan contributions
• Employee Referral Program and Working Anniversary Rewards
• Company sponsorship of various sports and social clubs
• Huge number of internal job opportunities within the company

Contact

DHL Information Services (Europe) s.r.o.
Lukáš Masopust
V Parku 2308/10
148 00  Praha 4
Czech Republic

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