Team Leader of Application Support

Praha

Would you like to be part of DHL IT Services? Our Application Support team is looking for a new member.

This role will provide you wide exposure as you will be dealing with both technical and business people in a very challenging environment. You will be a key contact to fix application and systems issues that disrupt business users.

WHAT WILL YOU DO:

• Maintains good working relationships with appropriate internal and external DHL customers
• Provides verbal and written reports to specialists and management on aspects of system status
• Service Owner role - ensuring the maximum availability and minimum disruption to the given service as per agreed OLS/SLA
• Manages all daily activities including the response to enquiries by users, specialists and others, prioritizing as necessary, and dealing with the full range of problems
• Monitors individual performance and provides technical guidance to team members as required.

YOU SHOULD HAVE:

• University Degree
• IT relevant experience
• Service Ownership or Application Support experience
• ITIL and ITS process knowledge
• Strong communication, organizational and presentation skills

Behavioral skills:
• Leadership and mentoring skills
• Result oriented personality
• Pro-activity & Self-motivation & Analytical thinking
• Strategic thinking

WE OFFER:

• Great team of IT professionals and the possibility of technical development
• An extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per the calendar year
• Lunch and FlexiPass vouchers fully covered by DHL
• On-going professional and technical training and certifications
• A multicultural environment in modern offices
• Pension plan contribution
• Temporary contract with future possibility of prolongation
• Multisport card
• Employee Referral Program
• Company sponsorship of various sports and social clubs
• Smart casual dress code

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Contact

DHL Information Services (Europe) s.r.o.
Tomáš Beneš

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