Senior System Support Specialist (SharePoint)

Praha

ABOUT THE ROLE:

This role will work within Infra Operations – Collaboration team and will be primarily managing and supporting the daily operations of the SharePoint Service globally. The services within SharePoint services include SharePoint 2013 and Nintex. To work with Infrastructure Engineering and ITSS team for designing, evaluating, testing and deploying new technologies in the respective field. Responsible for ensuring SharePoint service infrastructure meets the business agreed SLA and on-time to provide quality service support globally.

WHAT WILL YOU DO:

• Perform system administration and support of Global iShare service globally based in ITS services.
• Support daily operations and provide 2nd level of support for SharePoint and Nintex services globally
• Must be able to provide 24x7 on-call support on rotational basis during weekend
• Ability to work within IT, cross functionally and with 3rd party vendors, in order to successfully identify, prioritize, and resolve any operational issue arise
• Liaise with customers on daily issues and provide resolution
• Working on tickets resolution to ensure it meets ticket Target Resolution Time (TRT)
• Deep troubleshooting into repeated incidents - problem management
• Champion continuous improvement and innovation to ensure service stability and sustainability

YOU SHOULD HAVE:

• IT Industrial - practical experience in performing SharePoint administration and support in environments preferably using MS SharePoint 2013
• Hands on experience in Office 365 (SharePoint Online, OneDrive Online, Power Platform)
• Support experience in SharePoint 2013 +
• Information Technology Infrastructure Library (ITIL) Certification
• Microsoft Certification in SharePoint 2013: Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD)

NICE TO HAVE:

• Hands on experience of SharePoint application development and scripting, including PowerShell and SharePoint Designer
• Knowledge and experience in Nintex Form, Nintex Workflow
• Basic knowledge of System Center Operations Manager (SCOM)

WE OFFER:

• Great team of IT professionals and possibility of technical development
• On-going professional and technical trainings and certifications
• Modern offices in Chodov
• Home office possibilities
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……
• Permanent Contract

Contact

Marie Nunhardtová
Marie Nunhardtová
Recruiter
DHL Information Services (Europe) s.r.o.

At DHL ITS, I am responsible for Production Services department recruitment. Usually I am recruiting the roles such as Application Specialist, Support Specialist and Network Engineer.

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