Senior System Support Specialist- Desktop Security


Our Desktop Security & Deployment Optimization team is expanding!
You will operate Enterprise Desktop Security and Endpoint Protection systems, securing workstations with antivirus, firewall, and related technologies. You will monitor, support, and contribute to the optimization and continuous improvement of related systems, process and infrastructures.

Our goal is to ensure that the organization has the right knowledge and capabilities to deliver 3rd level support for services, keeping the infrastructure up and running 24x7x365

What you will do:

•Support Endpoint Protection agents and infrastructures
•Operate Desktop Security agents, applications and consoles
•Resolve incidents and requests for information
•Assess, develop, and Implement change related to Endpoint Protection
•Develop and maintain monitoring, reporting and automation tools
•Communicate with stakeholders and business
•Maintain alignment with standards, security baselines and processes
•Find continuous improvement opportunities, share ideas to improve quality
•Participate in projects involving Desktop Security, Deployment Optimization
•Learn and grow with colleagues in a global environment

Application you will use:

•Broadcom Symantec Endpoint Protection
•Microsoft Office 365 ProPlus
•Microsoft Apps for Enterprise
•Microsoft Teams
•Microsoft Sharepoint Online

What you should have:

•Degree in Computer Science, Information Systems or equivalent experience
•2+ years of Desktop Support experience in a Windows-based environment.
•Enterprise Level antivirus (Symantec\Cyberreason\Defender\Avast)
•Excellent written and interpersonal communication skills
•Excellent knowledge of English language (both spoken and written).
•Basic proficiency with Scripting (Powershell, etc)
•Comfortable using Command Line Tools
•Software deployment activities concepts
•Knowledge Management / Documentation skill
•Available for rotational 24x7 On-Call weekend
•Incident and Problem ticket analysis and trend analysis
•Document technical processes and procedures in a clear and understandable fashion
•Liaison/Knowledge transfer between GPWS Services and Service Desk/Country IT.
•Familiarity with Change management

Nice to have:

•ITIL Foundation/ Certification knowledge a plus.
•DPDHL Business Knowledge

What we offer:

•Great team of IT professionals and possibility of technical development
•Modern offices in Chodov
•Home office possibilities
•Permanent contract
•Company Car, Pension plan contribution, Long-term Sickness Insurance
•CAFETERIA employee benefit program with wide selection of benefits from Edenred
•Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
•Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


Martina Hrbková
Martina Hrbková
DHL Information Services (Europe) s.r.o.

At DHL ITS, I am mainly responsible for a junior roles and recruitment for Service Desk department. Usually I am recruiting Service Desk Analyst position with various combination of languages.