Senior Architect - ServiceNow


About the role:
Nested within the Platform Support & Innovation organization, the position of Service Now Architect investigates, analyses, and documents all aspects of Service Now system architecture (functions, processes, information, systems, engineering, technical tool/processes, hardware environments, performance, and security). The architect defines architecture requirements for ServiceNow applications and customizations, creating viable specifications, for improving any aspect of the Service Now platform (business & technical architecture). Working closely with 3rd party providers and internal technical teams, the architect is also expected to have a significant hands-on coding experience in order to be able to engage in practical conversations and interactions with both the BUILD and RUN support teams on daily basis.

Your work:
• Acts as a Technical Subject Matter Expert for development teams on issues related to performance, tools, and standards; may be asked to steer technical reviews and matrix-manage internal and external development staff
• Leads the definition, initiation and design of mostly complex architecture in projects/programs related to ServiceNow
• Applies standard methodologies when creating new architecture, programs and applications or when maintaining existing ones in ServiceNow
• Documents work using the required standards, methods and tools
• May oversee the completion of projects and may contribute to employees’ professional development
• May be required to manage small-sized stand-alone projects (<50k EUR) and oversee all aspects of their delivery, inclusive workforce management and 3rd party liaison

You should have:
• 5+ years of SW Engineering and/or Architecture experience – at least 3 years working experience with ServiceNow
• Expert knowledge of web-technologies (coding in JavaScript, HTML/CSS, AngularJS etc.)
• Educated to Degree Level or equivalent in IT or Business Management
• Relevant professional qualifications would be desirable, inclusive but not limited to Service Now certifications
• Strong understanding of the accepted methodologies (e.g. PRINCE2, ITIL)
• Business Systems Analysis and/or Business, Data, Technical/Enterprise Architecture

Behavioral skills needed:
• Analytical & Consultancy skills
• Team player
• Excellent oral and written communications skills
• Customer and End-User focused

What we offer:
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office possibilities
• Permanent contract
• Company car or car allowance
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Pension Plan contribution, Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…


Lukáš Mandžikievič
Lukáš Mandžikievič
Recruitment Lead
DHL Information Services (Europe) s.r.o.

Within DHL ITS in Prague I am recruiting mainly senior management positions as well as positions for Digital Lab department and other specialized roles.