Application Support Specialist

Praha

ABOUT THE ROLE:

You as an Application Support Specialist will provide second level of application support for Warehouse Management systems to ensure the maximum availability and quality of the service.

YOUR WORK:

• Deliver application support within Service Level Agreements according to ITS processes with the main focus on Incident and Problem Management
• Demonstrate ownership of assigned tickets (tasks) to final restoration and collaborate with other support teams within the organization and external suppliers
• Provide proactive investigation and maintenance of the systems – Availability Management
• Maintain and document the knowledge of supported applications
• Participate on the projects relevant to services supported by the team (testing and deployments of the new releases and required changes)

YOU SHOULD HAVE:

• Fluent English (written and spoken)
• Good knowledge of SQL
• Knowledge of Operating systems (Linux, Windows)
• Basic knowledge of Unix shell (bash) scripting
• Good Analytical thinking
• Strong customer focus
• Experience with Warehouse management systems - advantage
• Basic DB knowledge (Oracle is preferred)
• Java environment knowledge (no programming required)
• Experience with support of IT systems in Corporate environment

WE OFFER:

• Internal and external trainings
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…

Contact

DHL Information Services (Europe) s.r.o.
Lukáš Adam

DO YOU KNOW ABOUT SOMEONE WHO COULD HAVE INTEREST? SHARE POSITION!