Senior Applicaction Support Specialist


About the role:

You as a Senior Application Support Specialist will provide 2nd Level support for a Business Critical Applications: OCNT, UMEX, LT1, MS for the DHL Express division. This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a senior member of the support team you will work on Problem management for the respective services and participate on projects with the Solution Delivery team. You will actively work on improvement plans, developing automation, and monitoring scripts.

Your work:

• Provide advice, both reactively and pro-actively
• Ensure that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs
• Finding new ways to get best use out of existing technologies so that products are easier and less costly to support and deploy
• Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact
• Follow ITS Incident and Problem management process
• Be responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently.
• Knowledge transfer of acquired knowledge to DHL specified employees
• Developing monitoring dashboards in Splunk
• Developing Automation scripts in Automic, UCD

You should have:

• Educated to degree level (Computer Science or related field) or holds a professional qualification
• Express Business Processes knowledge is preferable
• Very good English knowledge
• Capability to talk to a customer using variable communication tools (verbal communication is a must)
• Technologies:
o Linux, incl. scripting
o Oracle DB, SQL
o Tomcat
o Web services
o OpenShift
o Monitoring tools - Splunk
o Automation tools like Automic, UCD

We offer:

• Internal and external trainings
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…

For more details feel free to contact


DHL Information Services (Europe) s.r.o.
Dominika Formanová


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