Business Information Specialist

Praha

About the role:

We are looking for Business Information Specialist to manage and support reporting, data gathering and analysis for Infrastructure Programs and Onsite Services. You will regularly deliver country and global reports to support our services and provide ad-hoc analysis to senior management to identify improvement opportunities, as well as implement improvements in the reporting environment. We are looking for someone with passion for the data, attention to the detail and analytical thinking.

Your work:

• Main tasks include Reporting; GSN, PowerBI, Excel – Pivot tables and Macro for planned automation are mandatory
• Interaction with Infrastructure Programs and Onsite Services teams globally (proactive reporting, escalations, central & local projects and initiatives, service alignment, … )
• Providing analyses used by Infrastructure Programs and Onsite Services senior management for executive decisions
• Identification of issues on currently delivered services and track issues toward resolution
• Realization/Development of improvement measures

You should have:

• Strong communication skills, customer and service orientation
• Analytical thinking and a structured way of working
• High degree of reliability, team spirit and hands-on mentality
• Advanced in English both oral & written
• German both oral & written (as an advantage)
• Solid with Excel and Global Service Now (GSN); programming knowledge as a big advantage (e.g. VBA)
• Affinity in data, analytics and optimization
• General IT know-how
• Knowledge of ITIL foundations (as an advantage)

What we offer:

• Great team of IT professionals and possibility of technical development
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• Pension plan contribution
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…

For more details feel free to contact dominika.formanova@dhl.com

Contact

DHL Information Services (Europe) s.r.o.
Dominika Formanová

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