Senior System Support Specialist (UCC)


Our global Unified Communication and Collaboration team is looking for a new team member!
Unified Communication and Collaboration team is part of DPDL ITS Digital Workspace Services – Collaboration department.
This role is Senior Support Specialist and includes work on build activities and various projects, proactive & reactive support, managing the daily operations of the UCC (Unified Communication and Collaboration) Services globally.

About the team:

Global UCC team builds, supports and maintains various services, mainly MS Teams, Skype for Business (both incl. telephony and voice gateways), Zoom and Telepresence. The team is responsible for global infrastructure as well for cloud technologies. The managed services are consumed by more than 250 000 users and this global team operates from 3 regions (Asia MY, Europe CZ, AM CR and US). We are looking for the candidate who would extend our team of highly skilled professionals in Prague.

What you will do:

• Ensure implementation of new services and changes to existing services
• Provide 2nd level of support of UCC services
• Provides Operations Acceptance activities to ensure accurate and timely release to production of new and/or enhanced services.
• Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales
• We emphasize teamwork hence provide advice and guidance to junior colleagues is a must

Technologies you will use:

• Microsoft Teams, O365 components
• AudioCodes gateways
• Various telephony components / endpoints
• PowerShell Scripting
• Network troubleshooting

You should have:

• Degree in Computer Science, Information Systems or equivalent experience
• 3- 5 years of working experience in administration and support in large global environment preferably Skype for Business 2015/19, Microsoft Teams, O365 components or Voice services
• PowerShell skills
• Ability to work independently and self-motivation
• Results oriented and driven by goal achievement with a strong focus on high quality
• Creative problem-solving skills and ability to work conceptually
• Customer-centric and end-users focused
• Must be able to communicate effectively in English for both written and oral
• This is a normal working hour role

Nice to have:
• ITIL Foundation/ Certification knowledge a plus
• Microsoft Certified in Skype for Business 2015/19/Online. O365 (MS Teams), any voice related certification
• PowerShell scripting
• Experience in a large, multi-vendor, computing environment

We offer:

• Great team of IT professionals and further technical development in area of expertise
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• Pension plan contribution
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch vouchers fully covered by company
• Multisport card
• Mobile phone and laptop
• Fruit days, sport club memberships for employees
• Referral program bonuses


DHL Information Services (Europe) s.r.o.
Markéta Hájková


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